Whether our customers are based locally, nationally or internationally, at Just Gems we pride ourselves on a highly personal service, listening to the needs of our customers and using this to provide bespoke advice and guidance when commissioning jewellery. Through this approach we are fortunate to have built strong and long lasting relationships with our customers, some which go back a number of years. Here, Dorothy who is now based in Singapore tells us about how she found out about Just Gems and her experience of buying jewellery from us.

• What made you first decide to buy jewellery from Just Gems?
I first noticed Helen’s jewellery in a display cabinet in a restaurant my husband and I visited frequently when we lived in Aberdeen. It was part of our enjoyment to look at what was on display before going through for our meal. When we decided to purchase some items we discovered that Helen displayed more of her jewellery one weekend per month at the same restaurant so we timed our visit to coincide with this. The more we saw, the more we liked.

• What makes Just Gems jewellery stand out compared to others?
It is simple - Helen! Her passion for gemstones is second to none. Her eye and knowledge of high quality stones means that when buying a gemstone from her, you know you are getting the best gemstones available.

In a world where gemstones can be altered and made more perfect it is important that you are confident in your jeweller. We only ever buy our gemstones from Helen; she has our complete trust.

As I now live abroad and I am unable to visit the Just Gem shop, I love looking at Helen’s website as it is constantly updated. If you wish to have a bespoke piece of jewellery, Helen’s advice is invaluable and the crafts people she uses are the best, so you get exactly what you had visualised, only better.

• What is your favourite gemstone?
Hmmmm, that’s a difficult one, as Helen has introduced me to so many variations of what my original concept of a gemstone should be. Probably sapphires.

• What is your favourite piece of Just Gems jewellery? (If you can pick one!)
Another difficult one! Top favourite would probably be my emerald pendant (pictured) and black boulder opal necklace, closely followed by my pink sapphire and diamond earrings, but to be honest I love all my Just Gems jewellery.

• Do you have any other comments or feedback about Just Gems?
Helen, keep doing what you are doing. Don’t ever retire!

If you’d like to find out more about commissioning a special piece of jewellery from Just Gems just get in touch with us, we’d be very happy to have a chat with you.

All of our jewellery is uploaded to our Gallery where you can browse all the pieces or view by type of jewellery or gemstone – view it here.